Shipping & Payment

Product Availability & Order Processing

Lead time is dependent on stock availability. Should the item/s be available, orders will be dispatched within 24 working hours, provided that payment is validated/received/completed.

Every effort is made to effect shipment of an order timeously however unforeseen circumstances may cause delays. Should Kirby’s Pets World be faced with such an occurrence the Customer will be contacted via email and provided with a revised shipping schedule.

Order processing will not begin until a confirmed order and full payment is received, validated and completed.

Delivery

Please ensure that the correct shipping address is provided from the outset as title and risk will pass to the Customer once the order has been dispatched. Kirby’s Pets World only ships goods door to door locally, within the borders of South Africa via “Fastway Couriers”.

The Customer accepts that in order for Kirby’s Pets World to prove delivery of an order, Kirby’s Pets World does not have to prove that the Customer personally received the goods, but rather that any person at the delivery address signed for the delivery.

Occasionally packages are returned to us as undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

Returns

Note: Kirby’s Pets World recommends using Fastway Couriers for all returns. Should the Customer choose to use any other carrier and the goods are lost then no refund or return will be considered.

Damages & Incorrect Items

Kirby’s Pets World will make every effort to package the items safely as well as have them double checked and signed off by Management to ensure that the items are in perfect condition prior to dispatch. If a product is delivered damaged or broken or if the wrong product was delivered, the Customer must inform Kirby’s Pets World within one working day of receipt (With fotos of damaged goods). Necessary arrangements for a replacement product or refund will then be made via email.

Goodwill/Change of Mind Exchanges

Kirby’s Pets World will gladly exchange most items provided that the item is:

  • Still sealed and in the original packaging
  • Clean and not used or damaged in any way (including the packaging)
  • Returned to Kirby’s Pets World within 7 working days of purchase
  • Accompanied by the Proof of Purchase

The Customer must inform Kirby’s Pets World of their intention to return the item/s, and provide Kirby’s Pets World with the Courier tracking number.

Kirby’s Pets World will under no circumstances exchange the following due to Health & Safety reasons:

  • Foods
  • Medicine
  • Supplements
  • Any Consumable/Perishable items
  • Live Stock

The courier fee for Change of Mind / Goodwill exchanges will be for the Customer’s account.

A 20% Handling fee will be charge if the original packaging were opened.

Refunds

  • Kirby’s Pets World will only refund DEFECTIVE goods.
  • Non Consumable/Perishable Defective Goods.
  • Non Consumable/Perishable defective goods must be returned no later than 7 days after the expiration date of the warranty or as soon as the defect is noticed within the warranty period.
  • The item/s must be accompanied by the proof of purchase.
  • The item will be sent to the manufacturer or supplier to undergo the necessary tests to establish the defect.
  • Depending on the outcome, Kirby’s Pets World will then offer the customer either a refund, repair, or exchange.
  • To qualify for a REFUND, the defect must be a material/significant defect that renders the goods less useful, and not caused by the consumer, neglect, natural or weather related occurrences.

Consumable or Perishable Goods:

  • Kirby’s Pets World will only accept the return of defective consumable/perishable goods within 7 days of purchase.
  • The goods must still be in, or accompanied by the original packaging, for the supplier to be able to trace the batch number.
  • The original bag/packet/container must at least be three-quarters full.
  • The customer will have a choice between a refund/exchange once the defect has been established by the manufacturer or supplier.
  • To qualify for a REFUND, the defect must be a material/significant defect that renders the goods less useful, and not caused by the consumer, neglect, natural or weather related occurrences.
  • Delayed delivery does not constitute grounds for a refund.
  • The Courier fee for any and all returns will be for the Customer’s account.
  • If a product is found to be defective the Courier Fee will be refunded to the Customer.
  • All Refunds will be done via EFT.

Payment Options & Pricing

When the Customer makes a purchase with Kirby’s Pets World, legal obligations arise and the Customer’s right to refund of monies paid in any other way agreed by Kirby’s Pets World, are limited by Kirby’s Pets World’ s terms & conditions. The Customer must not make any purchase through this site unless he/she understands and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that the Customer have read and understood the terms and conditions for such purchase. For any queries please contact Kirby’s Pets World before making any purchase for any service through this website.

  • All transactions will be processed in South African Rands (ZAR).
  • The total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).
  • Kirby’s Pets World reserves the right to change pricing at any time without prior notice.

Shipping & Payment

Product Availability & Order Processing

Lead time is dependent on stock availability. Should the item/s be available, orders will be dispatched within 24 working hours, provided that payment is validated/received/completed.

Every effort is made to effect shipment of an order timeously however unforeseen circumstances may cause delays. Should Kirby’s Pets World be faced with such an occurrence the Customer will be contacted via email and provided with a revised shipping schedule.

Order processing will not begin until a confirmed order and full payment is received, validated and completed.

Delivery

Please ensure that the correct shipping address is provided from the outset as title and risk will pass to the Customer once the order has been dispatched. Kirby’s Pets World only ships goods door to door locally, within the borders of South Africa via “Fastway Couriers”.

The Customer accepts that in order for Kirby’s Pets World to prove delivery of an order, Kirby’s Pets World does not have to prove that the Customer personally received the goods, but rather that any person at the delivery address signed for the delivery.

Occasionally packages are returned to us as undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

Returns

Note: Kirby’s Pets World recommends using Fastway Couriers for all returns. Should the Customer choose to use any other carrier and the goods are lost then no refund or return will be considered.

Damages & Incorrect Items

Kirby’s Pets World will make every effort to package the items safely as well as have them double checked and signed off by Management to ensure that the items are in perfect condition prior to dispatch. If a product is delivered damaged or broken or if the wrong product was delivered, the Customer must inform Kirby’s Pets World within one working day of receipt (With fotos of damaged goods). Necessary arrangements for a replacement product or refund will then be made via email.

Goodwill/Change of Mind Exchanges

Kirby’s Pets World will gladly exchange most items provided that the item is:

  • Still sealed and in the original packaging
  • Clean and not used or damaged in any way (including the packaging)
  • Returned to Kirby’s Pets World within 7 working days of purchase
  • Accompanied by the Proof of Purchase

The Customer must inform Kirby’s Pets World of their intention to return the item/s, and provide Kirby’s Pets World with the Courier tracking number.

Kirby’s Pets World will under no circumstances exchange the following due to Health & Safety reasons:

  • Foods
  • Medicine
  • Supplements
  • Any Consumable/Perishable items
  • Live Stock

The courier fee for Change of Mind / Goodwill exchanges will be for the Customer’s account.

A 20% Handling fee will be charge if the original packaging were opened.

Refunds

  • Kirby’s Pets World will only refund DEFECTIVE goods.
  • Non Consumable/Perishable Defective Goods.
  • Non Consumable/Perishable defective goods must be returned no later than 7 days after the expiration date of the warranty or as soon as the defect is noticed within the warranty period.
  • The item/s must be accompanied by the proof of purchase.
  • The item will be sent to the manufacturer or supplier to undergo the necessary tests to establish the defect.
  • Depending on the outcome, Kirby’s Pets World will then offer the customer either a refund, repair, or exchange.
  • To qualify for a REFUND, the defect must be a material/significant defect that renders the goods less useful, and not caused by the consumer, neglect, natural or weather related occurrences.

Consumable or Perishable Goods:

  • Kirby’s Pets World will only accept the return of defective consumable/perishable goods within 7 days of purchase.
  • The goods must still be in, or accompanied by the original packaging, for the supplier to be able to trace the batch number.
  • The original bag/packet/container must at least be three-quarters full.
  • The customer will have a choice between a refund/exchange once the defect has been established by the manufacturer or supplier.
  • To qualify for a REFUND, the defect must be a material/significant defect that renders the goods less useful, and not caused by the consumer, neglect, natural or weather related occurrences.
  • Delayed delivery does not constitute grounds for a refund.
  • The Courier fee for any and all returns will be for the Customer’s account.
  • If a product is found to be defective the Courier Fee will be refunded to the Customer.
  • All Refunds will be done via EFT.

Payment Options & Pricing

When the Customer makes a purchase with Kirby’s Pets World, legal obligations arise and the Customer’s right to refund of monies paid in any other way agreed by Kirby’s Pets World, are limited by Kirby’s Pets World’ s terms & conditions. The Customer must not make any purchase through this site unless he/she understands and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that the Customer have read and understood the terms and conditions for such purchase. For any queries please contact Kirby’s Pets World before making any purchase for any service through this website.

  • All transactions will be processed in South African Rands (ZAR).
  • The total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).
  • Kirby’s Pets World reserves the right to change pricing at any time without prior notice.